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> [VGPlayers] Maintenance Notices/Scheduled Downtime/Support
Bolger's Head
post Sun, Aug 12 2007, 13:28
Post #1


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The
Vanguard Forums will be down Tuesday July 17, 2007 for maintenance. ETA is 4
hours

We apologize for the inconvenience.



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Bolger's Head
post Sun, Aug 12 2007, 13:28
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The test server will
be down Friday afternoon!

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Bolger's Head
post Tue, Aug 14 2007, 00:56
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The scheduled maintenance for Tuesday, August 14th, has been expanded to include an update to the SOE sessions servers. As such, the maintenance period will last for approximately eight hours, beginning at approximately 4:00 AM PDT and ending at approximately 12:00 PM PDT.

With the maintenance now involving the session servers, all services requiring a login will be unavailable during the maintenance period. This includes (but is not limited to) the game servers, all forums, Customer Service, the SOE Store, and the subscription tools.

Thank you for your understanding and patience during this extended maintenance period. VGPlayers.com will be updated with any additional updates should new information become available.



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Bolger's Head
post Tue, Aug 14 2007, 21:54
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The scheduled maintenance for today has been extended for two hours and should end at approximately 2:00 PM PDT (GMT-8). All affected services will be unavailable until that time. Thank you for your patience while we process these updates!

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Bolger's Head
post Wed, Aug 15 2007, 02:21
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The scheduled maintenance for today has been extended for two hours and should end at approximately 4:00 PM PDT (GMT-8). All affected services will be unavailable until that time. Thank you for your patience while we process these updates!

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Bolger's Head
post Thu, Aug 16 2007, 07:21
Post #6


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Scheduled Server Downtime: Thursday, August 16th 5 AM PDT

The servers will be going down on Thursday, August 16th at 5 AM PDT for scheduled maintenance. The estimated downtime is approximately four hours, with the servers expected to be up again by 9 AM PDT. VGPlayers will be updated soon with more information!

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Bolger's Head
post Tue, Aug 21 2007, 02:57
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Server Downtime: 2:40 PM PDT

The servers are being brought down effective immediately for a patch that will eliminate various exploits, fix a server stability issue, and correct a bug involving housing escrow. Estimated downtime is brief, and the servers should be up within the hour. We apologize for the short notice, and appreciate your patience while we remedy these issues.

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Bolger's Head
post Wed, Aug 22 2007, 07:54
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All SOE forums, including Vanguard, will be undergoing maintenance tomorrow, August 22nd beginning at 10:00 AM PDT. The expected downtime is approximately one hour, with the forums being brought back up for regular use and browsing by approximately 11:00 AM PDT. Included in this maintenance will be an upgrade to a new release of our forums software. Thank you for your patience!

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Bolger's Head
post Wed, Aug 22 2007, 19:31
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This morning's maintenance has been extended on all SOE forums, including Vanguard. The expected downtime is an additional 30 minutes, with the forums being brought back up at approximately 11:30 AM PDT. VGPlayers will be updated if any additional information is available. Thanks again for your patience.

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Bolger's Head
post Wed, Sep 5 2007, 09:29
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Tomorrow morning the servers will be brought down for a restart beginning at 5:00 AM PDT. The purpose of this restart is to bring new features to the game. The approximate downtime is estimated at 4 hours, with the server being brought back up on or around 9:00 AM PDT.

In addition to this downtime, all Station services that require a log in will be undergoing maintenance between the hours of 7:00 AM PDT and 9:00 AM PDT. During this time, logins to any Station site, game, or forum may fail. The good news for Vanguard players is that we're killing two birds with one stone!

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Bolger's Head
post Mon, Sep 17 2007, 21:07
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The first cycle of character transfers will begin tomorrow morning, September 18th at 3:00 AM PDT and continue until 7:00 AM PDT. During this time, all servers will be down. Transfers will continue on Thursday morning, and subsequent cycles will happen on Tuesdays and Thursdays.

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Bolger's Head
post Wed, Sep 19 2007, 09:31
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Tomorrow's scheduled character transfer for the EU server has been postponed for at least one day in order to resolve a communication issue. We apologize for any inconvenice this may cause. You can learn more about the character transfers in the <a href="http://forums.station.sony.com/vg/posts/list.m?topic_id=19111" target="blank"> Vanguard official forums.

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Bolger's Head
post Thu, Sep 20 2007, 08:27
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Character transfers will resume tomorrow morning at 3:00 AM PDT. During this time, the servers will be unavailable. The approximate downtime is 4 hours, with the servers expected to be up around 7:00 AM PDT. In an effort to move as many characters as possible on Thursday, Halgar may experience extended downtime. Additional information and updates will be posted on the Official Vanguard Forums.



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Bolger's Head
post Thu, Sep 20 2007, 08:27
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All SOE games, websites, message boards, Knowledge Base, Station store, and other services will be unavailable for approximately 24 hours beginning on Tuesday, September 25th. All SOE services will be undergoing upgrades to the authentication system and as a result, all logins for SOE services will be unavailable. Technical and Account support will only be available by phone during this time. Please keep an eye on this website for more news and information about this maintenance as it becomes available. We appreciate your patience and understanding during this downtime.

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Bolger's Head
post Fri, Sep 21 2007, 07:49
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It appears that most people have found a home they are happy with, resulting in lower requests for transfers. In order to keep the servers up and playable as much as possible, we're limiting the character transfer cycle to once per week.

For those of you who are still waiting to move, transfers will resume on Thursday, September 27th.

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Bolger's Head
post Fri, Sep 21 2007, 07:49
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Beginning at 11:30 p.m. PDT on Monday, September 24th, all SOE services will be unavailable so that we can perform significant upgrades to our authentication and account management systems.

Currently we expect this maintenance to take approximately 14 hours. But as first indicated, it could extend to as long as 24. Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. SOE websites will continually be updated throughout the day as to the progress of the maintenance.

We apologize for this interruption, however when service is resumed you will have an enhanced user experience to manage your accounts at Station.com.

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Bolger's Head
post Wed, Sep 26 2007, 08:17
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The character move cycle that was scheduled for Thursday, has been changed to happen on Tuesday, September 25th. Since the servers will be down during that time for other maintenance, we thought it would be best to complete this week's character transfers at that time in order to avoid further server downtime.

Please remember that your mail and broker items will not travel with you to your new server.

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Bolger's Head
post Mon, Oct 22 2007, 09:08
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Technical, In-Game and Account support will be in limited operation on Monday, October 21st 2007 due to wildfires in the San Diego area. During this time, support will be available but response time may be delayed. We will keep you updated with any changes in the situation.

For your convenience our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions. E-mail support is also available any time at www.station.sony.com/kb.

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Bolger's Head
post Tue, Oct 23 2007, 23:12
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In-Game support is in limited operation due to wildfires in the San Diego area, but response time may be delayed. Account and Technical Support is unavailable. We will keep you updated with any changes in the situation and appreciate your understanding.

For your convenience our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions. E-mail support is also available any time at www.station.sony.com/kb.

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Bolger's Head
post Tue, Nov 20 2007, 14:05
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This Thursday and Friday, November 22nd and 23rd, Technical and Account/Billing staffing will be limited to email support. Please visit the support site at http://www.station.sony.com/en/support/ to submit your inquiries.

Phone and Live Chat Support will resume on Monday, November 26th from 10am to 7pm.

Thank you!

SOE Customer Support Team

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