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> [VGPlayers] Maintenance Notices/Scheduled Downtime/Support
Bolger's Head
post Wed, Nov 21 2007, 10:21
Post #21


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There will be server restarts beginning tonight for Halgar, and tomorrow morning for the remaining servers.

At 8:00 PM PST the Halgar server will be brought down. The expected downtime should not exceed 2 hours, with the server up and running by 10:00 PM PST.

The remaining servers (Sartok, Seradon, Xeth) will be brought down Wednesday, November 21st at 5:00 AM PST for the same period of time. They should be up and ready for play by 7:00 AM PST.

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Bolger's Head
post Tue, Nov 27 2007, 07:09
Post #22


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All Vanguard servers will be brought down Tuesday, November 27th at 5:00 AM PST for a scheduled server restart. The expected downtime should not exceed two hours, with the servers up and ready for play by approximately 7:00 AM PST.

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Bolger's Head
post Tue, Jan 15 2008, 21:39
Post #23


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We've been having some issues while attempting to transfer all characters in the queue to be moved. Unfortunately, we were unable to successfully transfer everyone who had requested to be moved this morning.

We plan on running the script again tomorrow morning (1/16/08) at 5:00 am PST in an effort to get everyone who wanted to play on a new server, to their new home as soon as possible. It could take up to 6 hours for the script to run. We expect the servers to be up and running again before 11:00 am PST. We apologize for the extended delay, and greatly appreciate your continued patience.

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Bolger's Head
post Thu, Jan 17 2008, 22:38
Post #24


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Due to the Martin Luther King Jr. holiday, there will be limited Customer Service staffing on Monday, January 21. We appreciate your patience and understanding for any delays you may experience.

The SOE Knowledge Base is always available for use, and offers many solutions to common issues.

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Bolger's Head
post Sat, Feb 16 2008, 03:38
Post #25


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Monday February 18, 2008 Technical and Account/Billing staffing will be limited to Chat and email support. Please visit the support site at http://www.station.sony.com/en/support/ to submit your inquiries.

Phone Support will resume on Tuesday, February 19th from 10am to 7pm.

Thank you!

SOE Customer Support Team

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Bolger's Head
post Mon, Feb 18 2008, 23:00
Post #26


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All Vanguard servers will be brought down tomorrow (5:00 am PST / 14h:00 CET) for their weekly restart and to transfer characters remaining in the queue. The downtime should not exceed four hours, with the servers expected to be up and running by 9:00 am PST (18h:00 CET).

Reminder: This will be the last character transfer offered, so if you would like to be moved, and meet the qualifications, then be sure to use the /switchserver command before tomorrow.

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Bolger's Head
post Sat, Mar 1 2008, 16:00
Post #27


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Beginning at 9am PST/5pm GMT on Tuesday, March 4, 2008 all SOE Account and Commerce flow, the Station Store and the CSG Store with be unavailable for the purpose of adding Payer Authentication (Verified by Visa and MasterCard SecureCode Programs).

We expect this maintenance to take approximately 4 hours. During this maintenance period game servers will still be accessible. Please watch the forums for further updates regarding this maintenance.

We apologize for this interruption and will resume the affected services as soon as the maintenance is completed.

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This post has been edited by Soresha: Sat, Mar 1 2008, 16:39


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Bolger's Head
post Thu, Mar 6 2008, 14:11
Post #28


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Beginning at 1am PDT/8am GMT on Wednesday, March 12th all
SOE services including game servers, forums, game websites, and subscription
services will be unavailable due to system maintenance. We expect this
maintenance to take approximately 4 hours.

We apologize for this interruption and will resume all affected services as
soon as the maintenance is completed.

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Bolger's Head
post Tue, Mar 11 2008, 14:45
Post #29


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Beginning at 1am PDT/8am GMT on Wednesday, March 12th all SOE services including game servers,
forums, game websites, and subscription services will be unavailable due to system
maintenance. We expect this maintenance to take approximately 6 hours.

We apologize for this interruption and will resume all affected services as
soon as the maintenance is completed.

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Bolger's Head
post Tue, Mar 11 2008, 14:45
Post #30


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Thursday March 13th, 2008 Technical and Account/Billing will open at 10:30 am. Please visit the support site at http://www.station.sony.com/en/support/ to submit your inquiries.

Normal Support will resume on Friday, March 14th from 10am to 7pm.

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Bolger's Head
post Tue, Mar 11 2008, 14:45
Post #31


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Beginning at 1am PDT/8am GMT on Wednesday, March 12th all SOE services including game servers, forums, game websites, and subscription services will be unavailable due to system maintenance. We expect this maintenance to take approximately 6 hours.

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

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Bolger's Head
post Tue, Mar 18 2008, 04:31
Post #32


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All Vanguard servers will be brought down for a patch Tuesday at 5:00 am PDT (13h:00 CET). The expected downtime is four hours, with the servers up and ready for play by approximately 9:00 am.

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Bolger's Head
post Wed, Mar 26 2008, 08:18
Post #33


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All Vanguard servers will be coming down tomorrow morning at 5:00 am PDT for a patch. The downtime should not exceed 4 hours, with the servers up and ready for play by 9:00 am.

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Bolger's Head
post Sat, Mar 29 2008, 05:52
Post #34


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Beginning at 4am PDT/11am GMT on April 1, 2008 all game servers and community sites with be unavailable due to network maintenance. Norly. We expect this maintenance to take approximately 2 hours.&nbsp;

We apologize for this interruption and will resume all game servers and community sites as soon as the maintenance is completed.



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Bolger's Head
post Tue, Apr 29 2008, 03:57
Post #35


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Weekly server restarts will be taking place this evening for Halgar, and tomorrow (4/29) morning for the remaining US servers. Downtime should be brief, with the servers expected to be up within the hour.

Halgar: 8:00 PM PDT (05:00 CET) 4/28/08
Sartok, Seradon, Xeth: 5:00 AM PDT 4/29/08



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Bolger's Head
post Thu, Jun 26 2008, 06:37
Post #36


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<div align="justify">All Vanguard servers will be brought down tomorrow morning (6/26) at 5:00 am PDT for a patch that should address some of the bugs that have popped up in the past 24 hours.&nbsp; The downtime shouldn't be too long, but to be on the safe side you should plan for the servers to be back up by 9:00 am PDT.

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Bolger's Head
post Fri, Jul 4 2008, 01:55
Post #37


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Greetings!

In-Game customer support will be limited during the July 4th Holiday this Friday to allow some of our staff to spend the holiday with their families and friends.&nbsp; However, we will have some dedicated GMs working on the holiday to assist with your in-game needs and we greatly appreciate your patience if you experience a longer then normal wait.

Phone and live chat Technical Support will be closed on 7/4, but we will be offering limited support via email during normal business hours.



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Bolger's Head
post Wed, Jul 16 2008, 09:10
Post #38


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Please be advised that SOE phone support specifically, will be unavailable from 10am 1:30pm (PDT) this Friday, July 18 th .&nbsp; Phone support will resume at 1:30pm and be available for the remainder of the day until 7pm. We apologize for any inconvenience this might cause.



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Bolger's Head
post Wed, Jul 16 2008, 09:10
Post #39


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All SOE Forums will be down for maintenance on Wednesday, July 16th 2008, beginning at 6:30 am PDT (15h:30 CET).

We expect this maintenance to take approximately 4 &frac12; hours. During the downtime, you can visit the VGPlayers for any additional updates regarding this maintenance.



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Bolger's Head
post Wed, Jul 16 2008, 09:10
Post #40


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All Vanguard servers will be brought down tomorrow morning (7/16) at 5:00 am PDT for a quick patch that contains a few bug fixes, as well as changes to a large number of items that were previously BoP (some items will now be BoE). You can read exactly what's going in with the patch over on the Official Forums.

We expect the servers to be up and ready to play by 9:00 am PDT. If they're not, you can expect an update on VGPlayers!



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